Museum FAQs
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General Museum Questions
Can I donate an artifact?

Yes!  If you have an artifact that you think would be of value to the collection, please contact our Collections Department at 907-225-5600.  Staff will discuss the procedure and work with the Collections committee to assess if your artifact is appropriate for the collection. 

How do I get a copy of a photograph in the Museums collections?

The Museum is fortunate to care take a large collection of historic photographs, many of which can be reproduced for a variety of projects.  If you know the image you are searching for or if need assistance searching for images, please complete a Research / Photo Request form. 

Please note the Collections Staff receive a large amount of research and photo requests and is working hard to address them as quickly as possible.  Expect there can be a wait time until we can address your request. 

How do I get help with my research project?

Fill out a Research / Photo Request form or contact the Collections staff at 225-5600.

I’m interested on doing research on my family – do you have any information or resources?

The Museum has a variety of resources to assist researchers.  They include:

  • Ketchikan Telephone Directories
  • Alaska Yukon Polk’s Gazateer Directories
  • Ketchikan school yearbooks (1912 to present)
  • Research library
  • Archival materials including City Tax records from 1909-1955
  • Limited Burial records 
  • Large historic photograph collection
  • General research files including obituaries and a variety of other local interest topics 

Best of all, our skilled Museum staff is here to assist with your research questions! 

How do I schedule a tour?

Fill out a Tour Request Form or contact the Program staff at 225-5900.

How can I sign up for information from the Museums?

Call us at 225-5600 to be added to the mailing list or subscribe here.

Can I take pictures in the Museums?

Yes!  We recommend that you do not use a flash for a better picture.

Do you have a restaurant, café, or gift shop?

Neither facility has a café or gift shop.  There are several locally owned businesses within walking distance to meet those needs.

Can I rent space in the Museums for an event or meeting?

Yes, on a case by case basis for events or meetings that are in line with the Museum’s mission.  Please contact us to discuss your event needs.

Is a gift or donation to the Museums tax deductible?
Does the Museum appraise artifacts or objects?
Do the Museums purchase artifacts?
How can I become a volunteer?

The Museum appreciates our invaluable volunteers and welcomes additional volunteers.  Please contact staff in the Collections department (225-5600) or Programs department (225-5900) to learn how to get involved.

Do the Museums have a membership base?

The Ketchikan Museums are owned and operated by the City of Ketchikan and does not have a membership base.  Our partner, the Tongass Historical Society, is a non-profit organization and operates through their membership base.  

Totem Heritage Center Questions
Does the free downtown shuttle run to the Totem Heritage Center?

Yes!  The free downtown shuttle stops by the Totem Heritage Center every 20-25 minutes, May through September, during open hours. 

Can I walk to the Totem Heritage Center from the cruise ship docks?

Yes! It’s a 10-15 minute walk along the creek for most visitors. The walk is slightly longer if you walk south on Stedman Street and then uphill on Deermount Street.

How long does it take to visit?

Most visitors take 30-60 minutes at the Center, depending upon personal interest.  School field trips and scheduled tours last 50-90 minutes.

Is that a T-Rex?

Believe it or not, that’s a common question!  We are often asked to identify the animals carved into the totem poles.  There is information about the crest animals on the self-guided tour or feel free to ask our staff for more information.  Crest animals represent animals found today in Southeast Alaska, so no, that’s not a T-Rex.

Are people still carving totem poles?

Absolutely!  Many of the totem poles that you see around Ketchikan and Saxman are contemporary poles.  

Do you have a gift shop? Where can I buy authentic Native art?

Neither facility has a gift shop as there are many locally owned shops in Ketchikan that sell authentic Native art.  Refer to the Ketchikan Walking Tour map for details or ask one of our staff for directions.

What is the admissions fee? What are the Totem Heritage Center's open hours?

Admission to the Totem Heritage Center is $5 per person (kids under 12 are free).  Mastercard and Visa are accepted.

The Center is open daily 8:00am to 5:00pm, May through September.  Winter hours are 1pm to 5pm, Monday through Friday and by appointment.

How old are the totem poles?

The totem poles are estimated to be 150-175 years old.  

How did the Totem Heritage Center obtain their totem pole collection?

The Alaska State Museum and the Alaska Native Brotherhood, with the permission of Native elders, carried out the retrieval of the totem poles. Elders also provided valuable cultural and historical information about the poles. The Smithsonian Institution and the U.S. Forest Service provided technical assistance.

Tongass Historical Museum Questions
Can I walk to the Tongass Historical Museum from the cruise ship docks?

Yes!  It’s a quick 5-10 minute walk or visitors can take the free downtown shuttle.

How long does it take to visit?

Most visitors take 30-60 minutes.  School field trips and scheduled tours last 50-90 minutes.

What is the admission fee? What hours is the Tongass Historical Museum open?

Admission to the Tongass Historical Museum is $3 per person (kids under 12 are free).  The museum does not accept credit cards for admission.

The Museum is open daily 8:00am to 5:00pm, May through September.  Winter hours are Tuesday through Friday, 1:00pm to 5:00pm, Saturdays 10:00am to 5:00pm and by appointment.

What will I see at the Museum?

The Museum shares the story of Ketchikan’s unique past.  Check out our Exhibits page to learn more.

Do you have a gift shop?

Neither facility has a gift shop.  There are several locally owned shops within walking distance where visitors can buy Ketchikan products and souvenirs.

What is the difference between the Discovery Center and the Museum?

The City-operated Museum focuses on the history of the Ketchikan area while the federally-operated Southeast Alaska Discovery Center showcases the natural history of the Tongass National Forest in addition to historic and cultural uses.

Do you have any movies? Or are there only static displays?

The Tongass Historical Museum features an interactive kiosk sharing the Ketchikan Story Project.  Learn more about these stories here.  The Museum offers two to three new seasonal exhibits annually, which incorporate multi-media and interactive opportunities for the visitor.

What type of Museum is this?

The Tongass Historical Musem is a history museum that showcases our region's unique past.

Do you have WIFI?

While the museum does not provide WIFI, visitors can access the internet at numerous local businesses within walking distance.

Is the Library located here? Where is the Library located?

The Tongass Historical Museum no longer shares the Centennial Building with the library. The Ketchikan Public Library is now located at 1110 Copper Ridge Lane.