Ketchikan Public Utilities will act to protect revenue from being lost due to electricity being taken without the knowledge or approval of the Utility. This includes deliberate theft, the falsifying of meter readings, name fraud, billing errors, illegal wiring, or faulty equipment. Ketchikan Public Utilities has an attitude of zero tolerance for theft of service. This attitude was adopted out of concern for the advancement of public safety, to minimize the risk of injuries or death and to remain financially viable so that KPU rates can continue to be among the lowest in the state. Billions of dollars are stolen from utilities across the nation each year in the form of erroneous meter readings, name fraud, meter tampering, and bypasses. These costs are passed on to all utility customers in the form of higher energy bills.
Energy theft is a civil offense under Alaska Law (AS 42.20.030 and AS 42.20.040). It is also a safety issue. Most energy theft situations involve shock and fire hazards for the perpetrator and others. Theft conditions can lead to property damage, personal injury, and even death. If you suspect someone is stealing power from Ketchikan Public Utilities, please report it right away. You will be helping honest utility customers like yourself by recovering the revenue lost due to theft. Using a different name to receive energy in order to avoid paying an outstanding bill is "fraud" as well.
If you have any information regarding possible energy theft, we urge you to call the KPU Electric Division Manager or Assistant Manager at 225-5505. Your report may be anonymous. If you suspect energy theft of any source of energy provided by any utility, you can fill out a universal report form at the International Utilities Revenue Protection Association website.